Fresh Food Market Convenience Store Quality Fuel

I accidentally locked my keys and cell phone in the car at your store. One of your Team Members immediately offered his cell phone to call for assistance, and was able to get the door unlocked! Your store offers amazing customer service!

Last week I drove to your store to get air in my tires. Team Member Paige discovered the puncture in the tire, and helped me patch the puncture. What service and courtesy. You guys are awesome!

One night, after shopping in your store I found my battery had died. One of your Team Members helped me reach a mechanic and remedy the situation. I will remain a customer for life!

Team Member Marisol carried a customers bags to his waiting taxi. He attempted to tip her, but she politely refused. Acts of generosity and courtesy are rare these days, except when youre at QC!

My son Drew works at QuickChek. When I had to go into the hospital for a few days, Drews team covered his shifts so he could take care of me.

I will only fill my van up at QuickChek because of Team Member Steves courteous and fast service! My kids actually beg to go to his gas pump so they can say hi to Smiley Guy Mr. Steve!

I was looking to get a flu shot but no place took my insurance. Then I called your Pharmacy and was there were two doses left. The Pharmacist even cleared the purchase through my insurance!

After two hours in traffic, I had a flat tire and pulled into your store. Team Member Billy helped try to inflate my tire then recommended and introduced me to a nearby tire repair shop. Such amazingly kindness.

I left my wallet at your store during the morning rush. Later that night, two QC Team Members showed up at my friends house with my wallet! Evidently, the only ID in the wallet was a check from my friend. What caring service!

I purchased some newspapers with a bunch of $1 singles for payment, not realizing a $20 bill was mixed in. Danielle called to me as I was leaving, to return the extra cash. I am so grateful for her integrity!

I purchased a lottery ticket and accidentally overpaid by $10. Jill noticed this error and quickly repaid me. I really appreciate her honesty.

I am an elderly customer who accidently dropped my wallet in your store. Store Leader Dan found my wallet and delivered it to my home! I am so thankful for his honesty and service!

My husband is a transplant recipient. We couldnt get his expensive medication from Walgreens, but your Pharmacist, Justin, got it for us and saved us money with an American-made generic version. Thank you to Justin!

As I pulled away from your fuel pumps, I accidentally ran over a cone. Team Member Michael saw that I couldnt get it unstuck and despite the pouring rain helped me free it! Im so grateful.

My sister unknowingly dropped her phone in your parking lot. A customer found it, and Team Member Anthony called the contacts until one of them told him it was my sisters phone. He got it back to her and we are QC fans forever!

My husband recently ran out of gas a mile away from your store. He was also without his wallet, so your Store Leader gave him money from her wallet to pay for the gas to get him home!

I needed air in my nearly flat tire but couldnt get the cap off of the valve. Your Team helped me, and even put air in all of my tires!

During the blizzard, your team made eight awesome sandwiches for our Public Works crew. Thanks for great service and a job well done!

Administration wanted to provide our staff with warm and nutritious food to keep them going. QuickChek came through with bagels, muffins, mini-loafs and fresh brewed coffee for 75 people!Extremely helpful and delicious!

As I got my morning coffee, I didnt realize I had dropped my money on the ground. Apparently, another customer picked it up and walked out of the store. Your Store Leader paid for my items with no hesitation. I am so grateful.

Team Member Lisa is never too busy to greet me. When I arrived today, I was visibly upset from an argument Id just had. Lisa stopped what she was doing to offer me encouragement. Her kindness meant the world to me.

Team Member put a smile on my disabled daughters face with extra whip cream on her drink! For the experience, I will drive the extra 20 minutes to your store!

Walking into your store always makes me smile. The staff is friendly and the music is great. I dont even smell the cream before I use it- its always fresh. Keep up the great work!

As I fumbled counting out numerous dimes, nickels and pennies to pay for my order, your cashier was so calm and polite. I really appreciated his patience

I was down on my luck and very upset on Tuesday morning. Your Team Member, Joe, was making jokes and made me laugh. He completely changed my attitude.

Id had a really horrible evening, and decided to stop for my favorite pretzel sandwich. There were none but Nia made one right away. I felt welcomed, appreciated, and satisfied.

My husband and I get our coffee and breakfast at your store. This morning we were getting fuel as well. Our bank card declined the full purchase. The cashier, Vanesa, insisted on paying for our coffees herself. It was 2 coffees, but it was a huge, compassionate gesture.

The reason I get gas and coffee at QC is because you offer FREE AIR. Your air stations are well-kept and easy to use. Thank you!

My car ran out of gas a few blocks from your store. Your Team Member, Danny, explained how to put gas in the car with the small can I had purchased. His kindness made my challenging morning a bit sweeter.

QuickChek stores provide one-stop shopping, offering a wide variety of grocery and market items including custom-made, subs, sandwiches, wraps, salads, fresh baked goods and award-winning coffee, served up by excellent locally Hired Team members…READ MORE

How Do You Market To Customer Needs?

Your companys marketing strategy should address your customers needs. As consumers become more reliant on new technology,different types of marketing strategiesand touchpoint developments are the keys to improving customer experiences and earning huge profits.

Here are several common marketing strategies that use technology to connect your brands to larger target audiences than ever before.

Developing a marketing strategy is crucial for businesses looking to retain customer loyalty and expand their margin of profits. Whether your company is developing new products or undergoing new management, your marketing plan should take into account every opportunity for growth. There are many flexible strategies that utilizenew technologyto communicate the benefits of your business to your customers.

When trying to attract new customers, developing a new marketing strategy is vital to your success. While traditional marketing methods such as advertising on TV, radio, direct mail, and print advertisements are still a great way to reach local targets,digital marketinghas opened new channels for your messages and content to reach a wider audience. Here are a few successful marketing strategies designed to grow your business organically.

CMOs are as important as CEOs in leading their companiesup and to the rightwith successful plans. Your marketing strategy should focus on creating the best customer experience through service and quality. Digital marketingwhich can yield as much as70% more ROIthan traditional channelsallows you to connect with customers across multiple channels: emails, websites, social media, SMS, apps, SEO content, and more.

Define your companys success with these five types of marketing strategies:

1. Segmentation. The first step in any type of marketing strategy is knowing your customer. Segmentation divides a broad target market into smaller, more manageable sections based on needs, interests, and priorities to develop a more personalized campaign. This is done through surveys, data collection, and polling. The more direct your marketing strategy is, the more likely you will see positive results and growth in niche markets.

2. Email Campaigns.Once youve defined your target audience, a well-written email campaign can help spread your message. Newsletters, new product launches, press releases, website announcements, and more get your message out affordably and instantly. Cross-channel integration strategies include linking social media, websites, and customer service contacts to your email campaign.

3. Touchpoints.Your touchpoints are the point of contact between your customers and brands. Understanding the customer experience from every perspectivefrom mail, phones, and email, to billing, website chat logs, management, and morehelps companies improve all other areas of business.

4. Branding.Your brand is the most important aspect of your company. Your product may be strong, but without some type ofmarketing strategy to drive your brandinto new avenues, you risk losing to the competition. A solid brand reinforces your company value in the eyes of your consumers. An innovative viral campaign or a new website can be essential in carrying your brand forward.

5. Agile Marketing.Agile Marketing is ateam-based, iterative approach to marketing that uses data and testing to find the best strategies for success. Company marketing departments that utilize agile strategies arethree timesmore likely to increase their market shares significantly. CMG uses a holistic approach with itsAgile for Marketingplatform that transforms company cultures and operations so you can execute more efficiently, champion the customer, and achieve better performance through data-driven approaches. Every touchpoint and employee within a company is an opportunity for growth.

Everyone could use a little help when it comes to marketing strategy. At CMG, our strategic marketing consultants work with you to bring your great ideas to life.

Lets talkand get your business moving forward.

Lets talk about how we can accelerate your ability to create value. Were here to help. Get in touch with us today!

Since 1998, CMG has collaborated with some of the worlds fastest-moving companies to achieve an uncommon ambition: Potential Realized. Our work has generated over $1 billion in revenue for Fortune 1000 companies. With inventive thinking, collaborative execution and agile response to fast-changing market dynamics, we move our clients up and to the right.

25 Restaurant Marketing Ideas How to Market a Restaurant

The competition among restaurants is fierce, and youll need to give your all to be successful. Were helping you out with 25 restaurant marketing ideas and strategies that promise to help you improve your business and get attention from growling stomachs everywhere!

If youve ever logged ontoInstagram, youll understand that food porn is alive and well.

Arguably the very best way to promote your restaurant online is with high-quality, drool-inducing photos. Visual content is in high demand online these days, and having delicious looking photos on your website and across various social media outlets is essential for drawing hungry eyes.

Consider hiring a pro to take some top-notch photographs, or try it DIY style with your smartphone. Be warned though taking really great food photos can be tougher than it looks, as lighting is often a key factor. Learn more about snapping your own A+ food photos in thisGizmodo article. Some nice advice inthis Udemy postas well. We have more ideas to boost your businesshere.

Partnering up with online food apps should definitely be a consideration as part of your restaurant marketing plan. Partnering with online apps encourages visitors to check out your restaurant through gamification andcustomer loyalty programs, which offer visitors a free purchase or discount for visiting a certain number of times.

Popular foodie apps that offer integrated loyalty programs include:

You could also kick it old school and hand out punch cards. They arent quite as cool as apps, but they still show that you value customers and appreciate their loyalty!

Yelphas tremendous power in the restaurant industry, and having a strong backing of positive Yelp reviews is like having a flock of golden geese reviews from Yelp can do wonders for your business. Ive written an entire blog post devoted tohelping you get more Yelp reviews, so peruse that at your leisure.

The most important thing to understand about Yelp is that people can andwillreview you,even if you dont set up an account. For that reason, as a restaurant owner you should absolutely be proactive and dress up your Yelp account so it worksforyou, rather than against you.

This means adding as many details as possible, such as:

Do your best to add as many details as Yelp will allow.

The other big thing to keep in mind when it comes to Yelp ishow you handle feedback. Its great to thank Yelpers for their review, whether positive or negative.

If you get negative feedback,always answer in a polite, professional manner. I have a whole section in myComplete Guide to Yelppost about how to handle negative reviews, but the nutshell version is to always play the gracious host.

If youre responding to the negative review publically, thank the reviewer for the feedback, apologize for the incident, and promise to improve in the future. You may also want toconsider contacting the reviewer privately for more informationabout any negative incidents. Some business owners offer to send gift cards to Yelpers who have had less than favorable experiences, hoping to get them back in the door for a second chance. Ive seen this work in favor of many businesses, as reviewers are often flattered at the consideration shown and are more generous in their critique knowing the restaurant owner values their opinion and is working hard to improve.

Setting up your restaurants Google+ account is as important (heck, maybe even more important) as setting up your Yelp account. Heres why:

When you search a business within Google,Googles Knowledge Graphprovides the businesss details in the sidebar. Googles Knowledge Graph gathers a large chunk of its info from Google+, so having your business set up on Google+ is a huge bonus, as having your restaurant appear via Googles Knowledge Graph allows for more prime search real estate (for free)!

Also encourage visitors to review you on Google+, as Knowledge Graph loves to aggregate Google user reviews.

For most restaurants, local is the name of the game.Mostfolks are looking for good eats close to home, and youll get the most value out of your online marketing efforts by investing primarily in geo-targeted ads.Geo-targetingads help you save money, ensuring that only users in certain cities or within a specific radius see your ads (eliminating non-relevant clicks, which can cost you big ad bucks).

Many online advertising services, from Google AdWords to Facebook and Twitter, offer geo-targeting ad options (at no extra cost). Be sure to take advantage of these handy targeting features to get your best ads in front of your best customers.

Having a strongInstagrampresence is another semi-obvious (but too important to ignore) restaurant marketing tip.Use Instagram topromote your business best visual content.

Show off your storefront, get up close with your top dishes, and use this social media main stage as a place toplay around with your brand identity. For example, an all-natural health food store might try snapping pics of people kayaking, cooking, farming, or other activities you think your fan base will enjoy.

Also be sure tohave some fun with hashtags whether jumping on the hype of existing popularTwitter hashtagslike ThrowbackThursday or inventing your own, hashtags are a great way to have some fun with fans.

Instagram is a no-brainer for those in the food business learn even more aboutInstagram marketing here.

Remember, your restaurant newsletter doesnt have to be weekly in fact, users will probably appreciate a less flooded inbox if you simply send them a newsletter every month or so.

Use your email newsletter as a chance to celebrate your success, discuss new menu items, or share special discounts. Need someemail newsletter templates or layouts? No problem!

User-generated content(lovingly dubbed UGC) is a great way to develop personal and intimate engagement with users. Host a photo contest by asking customers to share their favorite meal at your establishment, and share the entries on a dedicated content page (and/or share submissions across your various social networks). Consider awarding some random lucky contestants with a free appetizer or other prize!

Hosting and promoting user-generated contentshows customers that you appreciate them, turning occasional visitors into die-hard devotees.

In an age of robotic customer service reps and soon to be self-driving cars, the human element is severely lacking. Show off your 5-star staff doing what they do best! Seeing happy, smiling employees does wonders for your reputation, as customers long to be served by joyful workers.

Showing off your pleasant employees also provides major reputation points happy workers say a lot about a business, and fans are sure to take notice.

Social media marketing strategies are an undeniable force in todays world. Pamphlets and delivery menus slipped under doorways simply wont cut it anymore.

Often, the restaurants with a strong social media presence as part of their restaurant marketing plan are the ones that fare the best, and in the competitive food industry, ignoring social media is a death sentence.

Of course youll want tocreate a Facebook business pageand aTwitter accountto share special discounts, exclusive coupons, photos of your newest dishes, and promote your own news accolades. But setting up your accounts is only half the job its also essential you keep up with activity happening on your social sites.

There are many great free and paidsocial media management tools a few popularfree optionsinclude:

HootSuite:A one-stop dashboard for keeping tabs on all your social media networks. Create custom streams, schedule posts, and more.

Buffer:Buffer makes it easy to find, schedule, and share articles across your networks. Staying active and posting valuable articles (that your fan base will enjoy) is key for social success.

Also check out this list of easyFacebook marketing ideasfor any type of business.

Another major restaurant marketing tip when youre mentioned in a news outlet or magazine, be sure toshow off your good publicity on your website and via social media. Fans will spread the word, and newcomers will be encouraged to visit in person when they see trusted sources celebrating your restaurant.

Google Alertsnotify you when your business name (or other designated keyword term) appears in a new piece of content on the web! This makes it easy to keep tabs on who is talking about you and your accolades. (If Google Alerts arent working for you, tryMention, another web monitoring application.)

Starting your own blog is a great way to build community and engage with your customers. Blogs offer the chance to experiment with your restaurants voice and personality. Share your successes and struggles, funny stories, recipes, and anything else you think might interest your customers.

A blog can be a huge project, but it doesnthaveto be.Keep your blog as simple or complex as youd like. You dont have to be constantly posting (quality over quantity), but its good to have your restaurant blog set up for when you have an announcement or news you want to get out to the world. If youre serious about taking over the world, check out moreblogging tipshere.

When youre a new restaurant, you may find it difficult to generate reviews and hype about your business. One great way to get reviews and press on the web is to invite food bloggers to your restaurant to give you a try, and consider offering a free meal or appetizer to get them in the door. Politely ask if theyd be willing to review your restaurant and share their experience online.

You cant outright ask for a positive review, as that would be dishonest, but its fine to simply ask them for an objective restaurant review. Some bloggers might decline your offer, but the more you ask, the better your chances are of getting some positive feedback and generating more interest online.

Some food bloggers have big followings, and getting their attention can have a huge influence on your restaurant. Even just one write up or mention from a major foodie can be a huge for restaurant promotion efforts. For more ideas,check out what weve come up with here.

Eaters love to do research online in fact,89% of consumers research a restaurantonline prior to dining. This is why its ofvital importance that all yourrestaurant details are online and up-to-date,including address, phone number, hours, your current menu, etc. The stronger and more accurate your online details are, the better.

Building your restaurants brand identity can have a big affect on your social media performance. Your goal should be to build you restaurants identity around your target customers.

Does your food target patrons who prefer healthy eating? Or does your restaurant have a more beer-and-wings kind of vibe?Understand who your target patrons are, then build your brand around what they are interested in. Reflect these interests on your social media platforms and in your promotional material.

Twitter can be a true treasure for restaurants, and timing your tweets can have a big influence on hungry stomachs. Try crafting and scheduling tweets at different times of the day to specifically target the breakfast, lunch, or dinner crowds (depending on your offerings).

Users love to do research online before ordering from or visiting your restaurant.Dont make users scramble to find your menu publish a high-quality, easy to read menu that is up to date and accurate. Not sure how? Some delivery sites like those mentioned below offer to publish your menu online for free.Open Menuis another great site that can help you get your menu looking sleek and stylish (it even offers some handy social integration, for both paid and free users).

Still, youll want to make sure to have your menu published on your website, since thats often the 1 piece of information users are looking for when visiting your site (along with hours, location, and contact info).

If you dont have a good menu online and available for customers, most of your other restaurant marketing strategies are basically useless! In this day and agecustomersneedto have access to an online menu, otherwise theyll simply look elsewhere.

In todays online-driven environment, ease of use is the name of the game. Many online delivery services streamline the ordering process, and internet-savvy patrons often love taking advantage of such delivery services.

Consider partnering with services like:

Some customers may even discover you for the first timethrough services such as these!

Providing coupons and discounts for your restaurant is always a surefire way to bring customers running. Offer a free dish to your new email newsletter subscribers (we can show you how to get more of those too).

Alternatively, you can try advertising a discount through Groupon or Living Social if you go that route, youll get a TONS of exposure, but youll end up paying a hefty portion of sales to the deal website, so keep that in mind.

One fine dining restaurant marketing idea is to consider signing up forOpen Table. Open Table is an online reservation tool that lets customers book reservations for your establishment online! Patrons love it when you make life a bit easier for them, and Open Table already has a base of loyal customers you can tap into.

Its predicted that this year, half of all paid clicks on Google will come from mobile!Restaurants are one the best candidates for mobile ads, as users are often looking for nearby dining options while on the move. Mobile ads tend to be cheaper than desktop ads, andmobile boasts impressive conversion rates.

Whats really cool is that AdWords allows for all kinds ofmobile customization and targeting optionsthat let you get the most out of your bids. For example, you can increase your bids around dinnertime, when users are often looking for fast food on their mobile phones. Boosting your bids during the dinnertime period increases your chances for showing up for a specific query. This means you could be the first ad to show up for a pizza search when pie-hungry users are on the search for a slice. If youre a restaurant marketer, dont miss out on digging into a slice of the mobile ad pie (were talking deep dish).

Let customers drop their business cards into a bowl for a raffle. The reward can vary a lunch for the winner and 10 friends, a 2-hour happy hour with discounted drinks, whatever you feel like!

Not only are these raffles fun, but you can also make use of those business cards by emailing customers. Let them know that while they didnt win this time, they can sign up for your newsletter to be notified of their next chance to enter, plus the opportunity to hear about discounts and other offers theyd enjoy. Then tadaa youve got yourself a bunch of super valuable new newsletter subscribers!

Starting a food truck isnt for the faint of heart its a tremendous endeavor and, depending on the kind of truck you want to buy, it can be very pricey. However, starting a food truck enables you to dish out your food to folks you might never normally come in contact with.

You can greatly extend your reach, build more press, and acquire new fans who might love you so much that they become patrons of your brick-and-mortar location as well!

Customers love to hear that theyre eating local, and sourcing local ingredients from nearby can do a lot to boost your fan base and give you a positive reputation in the community. If its not out of your budget, definitely consider this option!

How to Market a Restaurant [Summary]:

Hire a professional photographer (or DIY) to create beautiful photos that appeal to foodies.

Create a customer loyalty program, using apps such as Belly, LevelUp, LoyalBlock, or Perka.

Set up and maintain your restaurants Yelp profile thoroughly and politely respond to negative feedback.

Set up your Google My Business/Google+ account and encourage reviews.

Create geo-targeted restaurant ads with online advertising platforms like Google AdWords, Facebook, and Twitter.

Use Instagram to promote your restaurants best visual content.

Send an occasional email newsletter.

Promote user-generated content on your restaurants website. For instance, create a photo contest.

Show off your staff to humanize your business.

Monitor your restaurants social media presence. Tools like HootSuite and Buffer help.

Share any positive press your business receives on your website and social media.

Set up Google alerts for your restaurants name to keep tabs on whos talking about you online.

Start a blog for your restaurant. Share successes, struggles, funny stories, etc.

Reach out to food bloggers who might want to review your restaurant.

Verify the details of your restaurant like phone number, address, and business hours online.

Understand who your restaurants target patrons are and use it to develop a brand identity online.

Send out regular tweets. You can even schedule them in advance.

Make sure your online menu is sleek and functional.

Make use of online delivery services to get your food in the hands of hungry customers.

Offer coupons and discounts online, through your website or through services like Groupon or Living Social.

Set up online reservation tools like Open Table.

Use mobile ads in AdWords, since patrons often search on mobile devices.

Create a fish bowl business card giveaway.

Start a satellite food truck for additional exposure.

Source your ingredients from local vendors and farms. Patrons love restaurants that are a part of their community.

That sums up our restaurant marketing and advertising ideas. Hopefully you can put these restaurant marketing tips to good use!

Megan Marrs is a veteran content marketer who harbors a love for writing, watercolors,oxford commas,and dogs of all shapes and sizes. When shes not typing out blog posts or crafting killer social media campaigns, you can find her lounging in a hammock with an epic fantasy novel.

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