social media marketing (SMM

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Social media marketing (SMM) is a form of Internet marketing that utilizessocial networkingwebsites as a marketing tool.The goal of SMM is to produce content that users will share with their social network to help a company increase brand exposure and broaden customer reach.

One of the key components of SMM is social media optimization (SMO). Like search engine optimization (SEO), SMO is a strategy for drawing new and unique visitors to a website. SMO can be done two ways: adding social media links to content, such asRSSfeeds and sharing buttons — or promoting activity through social media by updatingstatusesortweets, orblogposts.

SMM helps a company get direct feedback from customers (and potential customers) while making the company seem more personable. The interactive parts of social media give customers the opportunity to ask questions or voice complaints and feel they are being heard. This aspect of SMM is called social customer relationship management (social CRM).

SMM became more common with the increased popularity of websites such asTwitterFacebookMyspaceLinkedIn, and YouTube. In response, the Federal Trade Commission (FTC) has updated its rules to include SMM. If a company or its advertising agency provides a blogger or other online commenter with free products or other incentives to generate positive buzz for a product, the online comments will be treated legally as endorsements. Both the blogger and the company will be held responsible for ensuring that the incentives are clearly and conspicuously disclosed, and that the bloggers posts contain no misleading or unsubstantiated statements and otherwise complies with the FTCs rules concerning unfair or deceptive advertising.

See also:relationship marketingsocial graphsocial search engineMicrosoft TownHallbuzz marketingviral marketing

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The information provided in this blog very useful. Very helpful information about social media. Thanks for sharing with us.

Social media marketing is a form of internet marketing which covers activities like content sharing, videos and images.

Social media marketing is a form of internet marketing which covers activities like content sharing, videos and images.

Thank you for the post it was very helpful. It was interesting to see MySpace talked about. I remember when that was the social media platform that was going to be THE platform. Is it even still open?

Great Post! It is very informative.

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10 Social Media Branding Strategies

Photo of the author, Dominique Jackson

Social media can be used for a variety of purposes. Whether its social selling, content marketing orcustomer support, social media gives you the perfect opportunityto reach your target audienceand buildyour brand.

However, with so many different platforms available and heavy competition on all of them, it can be difficult to set your brand apart and carve out your place on Twitter, Instagram andFacebook.

Is your brand being represented the way you want it to on social media? If the answer is no, follow these10 social media branding strategies toamplify your results:

If youre not gaining any traction on some of the social media platforms youre active on, it may not entirely be your fault. With hundreds of social media apps out there, and new ones popping up every day, its tempting to jump into all of them. However, every social network might not be the right fit for your company. Your job is to find the networksthat align with your brands image and goals. Otherwise, youll struggle to make progress.

For instance, if your company is a steel manufacturer, then Tumblrprobably isnt the best option for you. Tumblrs primary demographic is teens and people in their early twenties. A better option would be LinkedIn since its a B2B network that attracts business owners.

If youre struggling to find out which social networks your target audience is most active on, take a look at thesesocial media demographicsto get the perfect starting point.

Visuals play an important part in social media branding. If each of your profiles looks like theyre owned by a different company, it creates a disconnect for your users. You want your branding to be consistent across all channels. This will help people immediately recognize your company no matter which site or app theyre using.

One brand that does this very well is Coca-Cola. When you look at the companys Facebook, Twitter and Instagram profiles, youll notice the consistency in color and design:

Here are some tips to take away from Coca-Colas use of visual branding on social media:

Choose a color palette:Coca-Cola uses its classic red and white color schemeacross all social media channels. It doesnt just stop at the logo. When you look at the posts the company shares, youll rarely find visuals that dont include the color red. The easiest way to develop your color palette is to take a look at your logo. You want to get to a point where people associate those colors with your brand.Keep in mind that different colorscan impact the waypeople perceive your brand.

Use the same logo/avatar:You should try to use the same avatar for every social network. To keep things simple and consistent, use your logo or a symbol that represents your company. People should see your avatar and immediately associate it with your brand. Think about the Nike swoosh or the golden arches of McDonalds. As soon as you see them, you immediately think of their brands.

Filter carefully:Whenever you share images on Instagram or other visual channels, keep your filters consistent. Whether that means using no filters at all orMayfair, choose one or two and stick to it. Using a different filter for every image you share makes your postslook unorganized and inconsistent. Heres a coolInstagram hackto help you out. You can reorder and prioritize your Instagram filters based on the ones you use the most.

Create templates:If you have a team handling yoursocial media marketingefforts, it can be helpful to createtemplates for any graphics you share on social media. That way, your fonts, colors and designs will always be consistent. You can do this through Photoshop or use a free tool likeCanva. Check out our article onhow to create a social media style guidefor more tips to keep your brand consistent across all your social channels.

Your brands personality should be reflected in your social media posts. That means developing asocial media voice. This is the way your brand communicates in Tweets, Facebook posts and Snaps. Finding your voice can take some time, but youll settle into it eventually. To find your social media voice, consider these three main elements:

1. Your company culture:What is the culture like at your company? Your culture is what you stand for, what your company is about and what makes you special. For example, Under Armours culture is all about performing to the highest level and being innovative.The use of hashtags like IWILL in social media posts shows that the companys social media voice is a direct reflection of its culture.

Hoist it. Brian McCann ging home the hardware.

Under Armour (@UnderArmour)November 2, 2017

2. You audience:Speaking in a way that your audience connects withis very important.That could include using certain lingo and references that are popular in your target market. Taco Bell is constantly in tune with whats popular with its audience (a younger demographic) and crafts its social media posts to fit that voice.

A post shared byTaco Bell(@tacobell) onSep 22, 2017 at 10:01pm PDT

3. Authenticity:Whatever your social media voice develops into, make sure its authentic to your brand. Trying to sound a certain way just to fit in can backfire. According toone of our recent surveys, honesty is the number one trait consumers want from brands on social.

Taco Bells posts resonate with its audience because the company has been consistent and it feels authentic. Another example is WeWork. If you look at theWeWork Twitter account, youll find plenty of Tweets that speak directly to the companys main demographic, which is entrepreneurs pursuing their passions.Theirsocial media voiceis genuine and authentic to the brand.

Dream big, work hard and make it happen.TGIM

WeWork (@WeWork)October 30, 2017

Sites like Twitter, Facebook and LinkedIn are very good forcontent curation. Curating is a great way to help youbuildauthority in your industry as well as provide a steady flow of social media posts that arent self-promotional. Finding blog posts, videos and other content to share with your audience sounds simple enough. However, many businesses go into it blindly without creating a strategy or guidelines for what topics to share.

As a result, your Twitter Timeline can become filled with a random mix of Tweets about five or six completely different topics. Avoid that mistake by streamlining your efforts.

Pick a few topics that are closely related to your industry.For instance,the popular career site Tweets articles about employee satisfaction, career advice and workplace culture. All of these are directly related to itsbrand. If Monster started adding Tweets about investing and personal finance, it would seem out of place. But by focusing on its main areas of expertise, Monsters brand has becomea go-to account for peoples interest in career related content on Twitter.

Youre graduating soon, but have no idea what jobs are right for you. Where do you go from here?

Monster (@Monster)October 29, 2017

Nothing will kill social media branding efforts more than irregular posting. If you only Tweet once every few days or upload one new Instagram picture a month, youre going to be forgotten. Shortened attention spans combined with rapidly growing social networks have made publishingmore important than ever.

How frequently you post is going to depend on your audience. It will take some trial and error to find out what works best for your brand. One of the best ways to determine how often you should post is to use Sprout Socialssocial media publishingandanalyticstools.

The publishing tools will allow you to schedule your posts to be sent out when your followers are most active.

The analytics tools let you gauge which posts are gaining the most engagement. You might find that your Tweets get more engagement on the days that you post 10 times as opposed to five. Always trackandreviewyour social media efforts.

When companies like Nike and Starbucks post a new image on Instagram, they geta lot of engagement. Thats because theyre both established brands with millions of followers. If youre just starting out or dont have a huge audience, your contentwont get the same amount of attention since youre relatively unknown.

A good way to achievefaster results and amplify your social media branding efforts is to build relationships with fluencer marketingallows you to piggyback off the audience that established people in your industry have already built. Since the influencer has already earnedthe trust and respect of their followers, getting a co-sign or mention from them carries a lot of weight.

Keep in mind that just having a lot of followers doesnt qualify someone as an influencer. They should also possess these traits:

Dont go into your marketing and social branding efforts alone. Start building relationships right away.

Far too many brands make the mistake of letting their bio or profile section go to waste on social media. When youre in the process of building your brand, letting people know who you are and what your company does is vital. Brands like Nike can have justdoit in their profile because theyre well-established and people already know what they do. Most companies dont have that luxury.

Dont fill your profile up with random hashtags or motivational quotes. Treat your bio like an elevator pitch. If you had to describe what your business does in one or two sentences at the most, what would you say? Here are a few examples of companies that use their bio sections effectively.

Pinterestclearly describes what the network is used for and mentions some of its most popular categories to give users an idea of the type of content people share on the site.

Office Shoes uses selling words like leading and biggest to convey that its the best in the industry.

Sprout Socials profile spells out what Sprout is, who its for and even works as a lead generation tool byoffering a free trial.

Take some time to go back and look over your profiles and bios across all of your social media channels. Are you making the best use out of them for your brand?

One challenge that a lot of businesses have with social media branding is building initial traction. Getting your first few followers can seem impossible when you dont even know where to start. However, if youve been in business for a while or have other Web properties (website, blog or other social media accounts) then you should start there.

Unless you tell your current customers, colleagues and network that you have a Snapchat or Instagram account, how will they know? Never make the mistake of just assuming everyone knows about all your social media channels, even within your own company.

This might seem like an obvious tip, but many businesses take a passive approach to social media branding and wait for the results to happen. It simply doesnt work that way. Promote your social media profiles whenever and wherever possible. Print it on your flyers and brochures, link to them from your website and cross-promote on your other social media channels. Get the word out.

A good way to promote you social efforts internally is with an employee engagement tool likeBambu(a product from the Sprout team). For instance, if you just created an Instagram account and want to get some initial followers, send out a message on Bambu to your entire company and encourage them to follow you. Or you can create a pre-written Facebook post or Tweet for them to share with their own network to promote your new account.

If the only time you post on social media is to share content, its like having a conversation with yourself. As we alluded to earlier, in the beginning stages, your brand will be unknown. You can start building awareness for your brand on social media by engaging and interacting with other users. Its as simple as replying to Tweets and commenting on Facebook and Instagram posts.

Some companies feel weird about replying from a company account. Dont worry, its perfectly acceptable for companies to reply to each other on social media. For instance, Wendys isnt shy at all about going back and forth with the competition on Twitter. Earlier this year, Wendys and Wingstop had an epic Twitter rap battle.

Trying to cop that mixtape, better get in line

Grabbed a couple wings now youre trying to fly

But nothing gets em dipping like a Frosty and fry

Wendys (@Wendys)October 2, 2017

Wingstop flavor bringin all the cravers!

They eat us now and save you for later.

Wingstop (@wingstop)October 2, 2017

The lesson here is that you shouldnt be afraid to interact with other companies on social media, even if theyre your competitors. Itll put you on their audiences radar as well as theirs. Just make sure you keep it playful and respectful like Wendys and Wing Stop.Our data showed that67% of consumers find it annoying when brands make fun of competitors.

Trying to be active on eight or nine social media sites isnt a good idea unless you have asocial media teammanaging it all for you. Its better to be excellent on two or three platforms than mediocre on seven. However, just because youre only going to be active on a few doesnt mean you cant setup profiles on others.

By claiming your company name on major social media platforms, youre securing them in the event that you ever decide to use them. This is also beneficial for SEO. When people Google your company name, some of the results on the first page may be from sites like Facebook, Twitter and other social networks.

For instance, when you search for SpotHero, the second search result is a feed of the brands latest Tweets.

If someone else has claimed the Twitter handle for your company name and is actively using it, it could confuse your audience if they Google you and another brands Twitter account pops up.

You can use a tool likeKnowEmorNamechkto do a search for your company name across popular social networks and see if the username is available.

On a similar note, keep your usernames consistent. You may run into a situation where your company name is taken on a social network. When that happens, create a variation that you can use across any other social network that doesnt have your company name available. Having a different username on each platform creates inconsistency, which hurts your branding efforts.

As social media marketers, its easy to focus on the content you share and growing your number of followers. But take a second to think about the connection between social media and your brand first. Prioritizing social media branding will help you connect with your target audience, be more strategic with your efforts and get better results.

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Dominique Jackson: Dominique Jackson is a pro blogger, inbound marketing specialist and Twitter addict. You can follow all his .

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